Why Choose Customereyes?

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• CUSTOMEREYES is a Made-in-Malaysia Company and we pride ourselves on continually leading and changing the landscape of our industry. We understand operations, technology, and research, and we know what it takes to manage a phenomenally successful program.

• Vast geographical coverage. We have a database in excess of 12,000 time-tested shoppers throughout Peninsular Malaysia and East Malaysia, even very small towns.

• Top quality with 100% completion rate. Many companies claim a completion rate of 100%, but at CUSTOMEREYES, we never break our promises. Our promised completion rate is 100% — no exceptions, no excuses. On top of that, the quality and accuracy of our mystery shop results are the best in the industry.  

• Superior survey format. The structure of CUSTOMEREYES mystery shops is based on our proprietary survey format, a dramatic departure from traditional methods of collecting mystery shopper research data. Instead of asking a series of generic and potentially subjective questions, a CUSTOMEREYES behaviors-based shop enables our clients to pinpoint the very attributes and behaviors proven to drive customer delight, effective selling techniques and other critical performance attributes.

• Extensive mystery shopper training. Before our mystery shoppers visit your locations or call your employees posing as customers, they will be briefed and trained well. Our shoppers will know exactly what to look and listen for, and we will ensure that all of your employees/locations are evaluated objectively, consistently, and accurately.

• Direct one-on-one management of shoppers. Many companies subcontract the shop scheduling process and even the quality editing process out to businesses that offer mystery shop support services. CUSTOMEREYES never uses sub-contractors. Our dedicated staff of in-house schedulers and reviewers speak one-on-one with our shoppers every day; this ensures that the shoppers fully understand specific requirements and receive continual coaching and recognition to better produce actionable feedback for you.

• Highly engaged, top-performing mystery shoppers. We understand that our mystery shoppers are also our clients and our most important commodity. Our mystery shoppers feel like they are a part of our company. Through consistent direct contact, we instill in them a high level of personal accountability and pride that their feedback is important.