OUR ADVANTAGE

We plan, design, and conduct customer research tailored to client requirements using Internet, mail, telephone, or personal surveys, as well as focus groups for data collection. These studies become an integral part of our client's customer relationship and loyalty management programs and help them fulfill quality management standards and guidelines like ISO 9001:2000 and/or TICSS (The International Customer Service Standards).

Our Technology

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Our hardware and software are powerful to ensure that your important data is well protected by our IT infrastructure security system:

  • RAID 5 with instant recovery and dual power supplies in each server

  • 4 way physical protection

  • Tier 1 internet connectivity

  • Unix Server Security (better virus protection than Microsoft servers)

  • Separate database and web servers

  • Individual user logins

  • SSL encryption

  • 24/7 monitoring by IT experts

Why Choose Customereyes?

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  • CUSTOMEREYES is a Made-in-Malaysia Company and we pride ourselves on continually leading and changing the landscape of our industry. We understand operations, technology, and research, and we know what it takes to manage a phenomenally successful program.

  • Vast geographical coverage. We have a database in excess of 12,000 time-tested shoppers throughout Peninsular Malaysia and East Malaysia, even very small towns.

  • Top quality with 100% completion rate. Many companies claim a completion rate of 100%, but at CUSTOMEREYES, we never break our promises. Our promised completion rate is 100% — no exceptions, no excuses. On top of that, the quality and accuracy of our mystery shop results are the best in the industry.  

  • Superior survey format. The structure of CUSTOMEREYES mystery shops is based on our proprietary survey format, a dramatic departure from traditional methods of collecting mystery shopper research data. Instead of asking a series of generic and potentially subjective questions, a CUSTOMEREYES behaviors-based shop enables our clients to pinpoint the very attributes and behaviors proven to drive customer delight, effective selling techniques and other critical performance attributes.

  • Extensive mystery shopper training. Before our mystery shoppers visit your locations or call your employees posing as customers, they will be briefed and trained well. Our shoppers will know exactly what to look and listen for, and we will ensure that all of your employees/locations are evaluated objectively, consistently, and accurately.

  • Direct one-on-one management of shoppers. Many companies subcontract the shop scheduling process and even the quality editing process out to businesses that offer mystery shop support services. CUSTOMEREYES never uses sub-contractors. Our dedicated staff of in-house schedulers and reviewers speak one-on-one with our shoppers every day; this ensures that the shoppers fully understand specific requirements and receive continual coaching and recognition to better produce actionable feedback for you.

  • Highly engaged, top-performing mystery shoppers. We understand that our mystery shoppers are also our clients and our most important commodity. Our mystery shoppers feel like they are a part of our company. Through consistent direct contact, we instill in them a high level of personal accountability and pride that their feedback is important.

 
Our Total Package

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Our service goes beyond mere Customer Research and Data Gathering. Our package includes:-

  • Consultancy and Expert Advice

  • Respondent/Shopper Management

  • Data Gathering

  • Data Analysis

  • Report Generation

  • Data Mining

  • Data Warehousing

Client User Friendly 
  • Everything is done via online, at the speed of light

  • Reports are retrieved online Real-Time, as the visits are being finalised by our Consultants

  • Reports can be forwarded to relevant recipients by a push of a button

  • Shoppers' audio files, picture files and video files are all uploaded into the Individual Shop Report, and these files can be opened while reading the full Shopper Report

  • Powerful Report Generator tools to create necessary reports

  • Powerful query function for deep data analysis

Office

Suite 3-1, The Place, No 1 Jalan PJU8/5G, Damansara Perdana, 47820 Petaling Jaya, Malaysia

Call

T: +6019-3523082

© 2018 by

CUSTOMEREYES

International

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